Refund and Cancellation Policy
How Express Deliveries handles cancellations, refunds and shipments that cannot be completed.
This policy applies to logistics, courier and e-commerce delivery services arranged with Express Deliveries Logistics Service (“Express Deliveries”, “we”, “us”). It should be read together with our Terms of Service.
A website enquiry or quote request is not a paid booking. Charges, pickup details and service terms are confirmed in writing before a shipment is accepted.
Website Enquiries
Contact forms, WhatsApp messages and phone enquiries are free. You can stop a conversation at any time. No refund is involved because no payment has been taken at that stage.
When A Booking Can Be Cancelled
Once a shipment is booked and confirmed, you may request a cancellation by calling +91 8976 017 676 or emailing support@xpressdeliverys.com with your name, booking or AWB number, and pickup details.
- Before pickup: If the parcel has not been collected, we will cancel the booking. Any prepaid shipping charge for that shipment is refundable.
- After pickup, before dispatch: If the parcel is still at origin and has not entered the delivery network, we will try to stop it. A handling charge may apply, and any remaining prepaid amount may be refunded.
- After dispatch: Cancellation is not usually possible once the shipment is in transit. You may request a return to origin, which is treated as a new movement and may be chargeable.
When We May Cancel A Shipment
We may cancel or refuse a booking if the goods are restricted or prohibited, the address or contents were misdeclared, pickup could not be completed after reasonable attempts, or operational or safety reasons prevent us from carrying the shipment. Where a prepaid charge was taken and no service was provided, that amount will be refunded.
Failed Pickup, Delivery Or Return
If a pickup fails because our team did not arrive as scheduled, you will not be charged for that attempt and any related prepaid amount will be refunded or credited toward a new booking.
If delivery cannot be completed because the consignee is unavailable, the address is incomplete, or delivery is refused, the shipment may be returned to origin. Return-to-origin and extra attempt charges, where applicable, are payable by the booking party and are not refunded.
Refunds
Refunds apply only to prepaid shipping or service charges paid to Express Deliveries. Cash-on-delivery amounts collected for a seller, marketplace payouts and third-party payment gateway fees are handled under the commercial terms of that booking and are not automatically refunded by us.
Approved refunds are processed to the original payment method where possible, typically within 7–14 working days after we confirm the cancellation or claim. Bank or payment-provider timelines may add a few days.
Lost, Damaged Or Delayed Shipments
If a parcel is lost or damaged while in our custody, please write to support@xpressdeliverys.com with photos, the booking or AWB number and a description of the contents. Eligible claims are reviewed case by case. Compensation, if approved, follows the declared value and any written service terms for that shipment. Delay alone does not always create a refund if the shipment is still delivered.
Delivery Partner Applications
Applying to the Delivery Partner Program does not involve a website fee. Any commercial terms, deposits or settlements with partners are agreed separately in writing and are not covered by this page unless that agreement says so.
How To Raise A Request
Email support@xpressdeliverys.com, call +91 8976 017 676, or write to us at Office No. 402, Building No. B-65, Jaydeep Nagar, Shanti Nagar, Sector 1, Mira Road East, Thane - 401107, Maharashtra, India. Please include your booking details so we can trace the shipment. Our team is available Monday to Saturday, 10:30 AM – 7:00 PM (Sunday closed).
Updates
We may update this policy as our services change. The latest version will always be published on this page.